Refunds & Returns Policy
- General Policy
At Chandra, we strive to ensure a smooth shopping experience for our customers. If you have any concerns regarding your order, we’re here to help.
Since we work with multiple sellers, all refund and return requests are handled on a case-by-case basis. Please contact us as soon as possible if you experience any issues with your purchase.
- How to Request a Refund or Return
If you need to request a refund or return, please reach out to our support team via:
📧 Email: info@chandrafoods.com
When contacting us, please include the following details:
- Order ID
- Item(s) in question
- Reason for the refund/return request
- Photos (if applicable)
- Eligibility for Refunds & Returns
Refunds and returns are assessed based on the nature of the issue. Some common scenarios include:
✔️ Damaged or Defective Items: If you receive a damaged or defective product, please report it within 5 days of delivery.
✔️ Wrong Item Received: If the item received is incorrect, let us know, and we’ll work to resolve the issue.
✔️ Non-Delivery: If your order hasn’t arrived within the estimated delivery timeframe, contact us to investigate.
We do not accept refunds or returns for:
❌ Change of Mind (unless the seller explicitly allows it)
❌ Used or Opened Items (unless they arrived defective)
❌ Perishable or Customized Goods
- Processing Time
Once your request is received, we will review the case and respond within 2 business days. If approved, refunds will be processed to the original payment method within 1-10 days, depending on your bank’s processing time.
- Contact Us
For any refund or return inquiries, please contact us, and we will get back to you as soon as possible.